Customer Care Complaint Resolution
CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
Online Training Academy
Summary
- Digital certificate - Free
- Reed Courses Certificate of Completion - Free
- Tutor is available to students
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Overview
In a world where customer satisfaction reigns supreme, mastering the art of complaint resolution is not just a skill; it's a strategic advantage. With our extensive training session, discover the strategies for turning disgruntled clients into devoted supporters. Learn everything there is to know about the psychology of complaints and the worth of customers to give yourself the power to improve customer relations in addition to problem-solving. Develop the ability to transform uncomfortable conversations into chances for connection and loyalty by putting an emphasis on rapport-building and trust. Harness the power of effective communication techniques to de-escalate situations and guide customers towards resolution seamlessly.
Key Features:
- CPD Certified
- Free Certificate from Reed
- CIQ Approved
- Developed by Specialist
- Lifetime Access
CPD
Curriculum
Course media
Description
From handling various customer personalities with finesse to implementing customer-centric solutions, become the go-to expert in complaint resolution. Discover proactive strategies for complaint prevention and service recovery, ensuring customer satisfaction remains at the forefront of your service delivery. Stay ahead of the curve with insights into advanced technology and tools tailored for superior customer care. By the end of this course, you'll be equipped to navigate any complaint scenario with confidence and finesse, transforming challenges into opportunities for customer delight.
Course Curriculum
- Module 1 Complaints & Customer Value
- Module 2 Building Rapport & Trust
- Module 3 Effective Communication
- Module 4 Handling Various Customer Types
- Module 5 Customer-Centric Complaint Resolution
- Module 6 Proactive Complaint Prevention and Service Recovery
- Module 7 Advanced Technology and Tools in Customer Care
Learning Outcomes:
- Understand customer value and complaint psychology for effective resolution.
- Develop rapport and trust with customers to enhance relationships.
- Master effective communication techniques for seamless conflict resolution.
- Handle various customer personalities with finesse and empathy.
- Implement proactive strategies for complaint prevention and service recovery.
- Utilize advanced technology and tools for superior customer care.
Who is this course for?
- Customer service professionals seeking to enhance complaint resolution skills.
- Sales representatives aiming to improve customer relationships.
- Business owners dedicated to elevating customer satisfaction.
- Call centre agents committed to delivering exceptional service.
- Hospitality staff focused on creating memorable guest experiences.
Career path
- Customer Service Representative
- Complaints Handler
- Customer Experience Manager
- Guest Relations Officer
- Sales Support Specialist
- Call Centre Team Leader
Questions and answers
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Certificates
Digital certificate
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
